Terms

Galley terms of service · 11 October 2026

The service

Galley (Askja Aviation S.L., Spain) helps crew with rosters, flight time limitations, per diems, expenses, invoices, logbook and career documents.

Agreeing to these terms

By creating an account or signing in to Galley you agree to these terms and to the community rules below. Galley records when you agreed. If you do not agree, do not use Galley.

Community rules

Galley has zero tolerance for objectionable content or abusive users. In the Crew Lounge, chats, stories, guide tips, airport and hotel notes and crew cards you must not post harassment, bullying or threats; hate or discrimination; sexual or pornographic content; violence or encouragement of self-harm; spam or scams; false information; other people’s personal data or photos without their permission; or anything illegal. Galley filters words in what you write: some are refused, others are checked by the Galley team. You can report any post, tip, note, photo, message or person and block anyone. Galley reviews every report within 24 hours, removes content that breaks these rules and suspends or closes the accounts of users who break them.

Trademarks

Galley™ and the Galley logo are trademarks of Askja Aviation S.L.

Not an operational tool

FTL checks, per diem and tax figures are guidance from the regulations and your settings. Your operator's approved OM-A, your authority and your tax adviser have the final word. Always check before you rely on a result.

Subscriptions

Crew subscriptions are bought and managed through the App Store or Google Play under their terms (Apple standard licence agreement). They renew until cancelled.

Operator plans

Operator plans are billed yearly per crew seat through Stripe, plus VAT, and renew until cancelled in the billing portal. Seats can be added at any time and are charged pro rata.

Flight bookings

Positioning flights booked in Galley are sold by Askja Aviation S.L. as a ticket agent, through our booking partner Duffel. Your contract of carriage is with the airline, under its conditions of carriage and the fare rules shown before you pay (bags, changes, refunds). The price shown in the search results is the total you pay: the airline’s fare, taxes and charges, and any Galley service charge, which is included in the price. Paid seats and bags are shown at their total price, which can include a Galley service charge. Free seats stay free.

Payment

When you book, your card is authorised, not charged. We charge it only once the airline has confirmed the booking; if it does not confirm, the authorisation is released and nothing is taken. Payments are processed by Stripe and appear on your card statement as GALLEY (for a flight, for example “GALLEY* FLIGHT LX2120”).

Traveller details

You are responsible for giving your name, date of birth and, where the airline asks, passport details exactly as on your travel document, and for having valid documents and visas for the trip. Airlines may refuse boarding or charge for name corrections.

Changes and cancellations

Changes, cancellations and refunds follow the fare rules of your ticket. Ask us at [email protected] with your booking reference; the airline's fees and any fare difference apply. Under EU consumer law there is no 14-day right of withdrawal for passenger transport on a set date. Delays, cancellations and denied boarding are the airline's responsibility, including your rights under EU Regulation 261/2004.

Positioning and FTL

Galley uses your roster and selected rules to sort flights by whether their timing leaves enough time for your required rest. Whether positioning counts as duty, and which flight is acceptable, is for you and your operator to confirm.

Hotel bookings

Hotel rooms booked in Galley are sold and charged by Nuitée, our hotel booking partner, which books the room with the hotel. Nuitée is the merchant of record and takes your payment through Stripe; Askja Aviation S.L. arranges the booking for you and is paid a commission by Nuitée. Your stay is with the hotel, under its conditions and the rate shown before you pay (room, meals and cancellation terms).

Hotel prices

The total shown before you pay includes the taxes and fees charged through the booking; local taxes paid at the hotel, such as city tax, are shown separately. Crew prices are for signed-in Galley crew. A public price shown for comparison is the lowest price seen on a public booking site for the same hotel and dates, for any room, at the time shown; it can change.

Hotel cancellations

Cancel in Travel › My trips. Refundable rates are free to cancel until the time shown; after that, and for non-refundable rates, the charges shown before you paid apply. Refunds are made by Nuitée. For a change of name or dates, write to [email protected] with your booking number.

Hotel guests

Give the guest’s name as on the ID shown at reception, and an e-mail and phone number the hotel can reach. Nuitée and the hotel receive these details for the booking.

Hotels and flights

Hotels and flights booked in Galley are separate bookings with separate payments. They are not sold together as a package.

Galley Data

Galley Data is a travel data eSIM sold by Askja Aviation S.L. under the Galley name, with a network partner. It is data only: calls and messages stay on your own number. Before you pay, Galley shows each pack’s data, days and price with VAT included; the days start when the eSIM first connects in a country the pack covers. You pay on Stripe’s page with a card, Apple Pay or Google Pay. Your card is charged once the eSIM is ready, and released if it can’t be made. You can buy on galley.aero without a Galley account: the eSIM and the receipt go to the e-mail you give Stripe, and the order joins the Galley account that signs in with that e-mail.

Galley Data: changing your mind

Before you install the eSIM, you can change your mind within 14 days and get a full refund. When you tick “Get it ready now”, you ask Galley to prepare the eSIM at once: once it is installed, a refund covers only the data you haven’t used. To ask for a refund, write to [email protected] with your order number. The activation code works once: keep the eSIM after the trip, and add data to it for your next trip to the same country or region.

Catering

Caterers and ratings on airport cards are added by crew; Galley does not check them. Orders go to the caterer by e-mail, from Galley or your own mail app; the caterer confirms, prices, delivers and invoices under its own terms, and is the seller. Galley is not part of that contract.

Catering payments

Crew can pay a caterer in Galley. Payments go to the caterer's own Stripe account; Stripe's card fees are charged to the caterer by Stripe, and Galley deducts a service fee of 2 % of the amount from each payment made through Galley. Nothing is charged on orders the caterer invoices or is paid for outside Galley. Refunds are made by the caterer; a refunded payment also returns Galley's fee.

Jobs

Galley lets crew who choose to be open to work receive freelance requests, job posts and contact requests from operators. Galley is not the employer or a placement agency and is not part of any contract between crew and operator. Operators must check licences, ratings, medicals and right to work themselves before crew fly for them. Only operators with an active plan or confirmed by Galley can use Jobs, and must not use crew details for anything else. Jobs marked “From the web” come from operators’ own careers pages or job search partners; you apply on their site under their terms, and Galley does not check them.

Your content

You own what you add. You give us the right to store and process it to run Galley for you. Crew notes and tips you share can be seen by other crew.

Community moderation

Galley moderates crew communities; in an operator’s community, that operator’s admin in Galley can too. Moderators can hide a message, time a member out (they can still read, but not post, react or add photos, for up to a week), remove a member or ban them. Every decision comes with its reason, sent to you in the app. To appeal, write to [email protected]; we answer within 7 days.

Closing your account

You can delete your account at any time in Profile › Account › Delete account, or by asking at galley.aero/delete-account. Records we must keep by law, such as flight and hotel bookings, are kept without your contact details.

Liability

Galley is provided as is. To the extent the law allows, our liability is limited to the fees you paid in the last 12 months.

Law

Spanish law; courts of Marbella, unless consumer law gives you another place.